Frequently Asked
How Can We Help?
Have a question about your future move? Check out our FAQs! Don't see what you're looking for? Contact us, today!
We get this question often. No, we are not any more expensive than other movers. In fact, we are often more affordable due to the volume of business we handle. We will always give customers the most competitive quote, while assuring top quality moving services.
Every move is unique, so this is difficult to generalize. Here are a few moving tips: 1) before moving day, remove items from the areas we will be working in, if you want to pack and transport anything yourself; i.e. medications, things needed for travel, etc. 2) empty fuel from your gas-powered tools and dispose of any items that may leak and/or cause damage to the surrounding items when loaded in our truck 3) if you are packing yourself, remove any items from furniture drawers that could damage other drawer contents or the furniture itself 4) It is best to know or have a good idea of where you want your items placed in your new home 5) Contact us with any more specific questions!
Generally your plants can only be moved if you are making an in-state move, however, most states have rules prohibiting the transporation of plants due to the potential of spreading plant disease and transporting pests. Movers’ trucks and their cargo are always subject to inspection at ports of entry. The best way to move your plants is in your personal car. Ask one of our reps if you need specific help with this.
Yes, just make sure the lids are sealed and secure to prevent messy leaks that may damage the rest of your cargo.
Yes, but not ammunition. Additionally, these items must be declared to us, so that we are aware and can make sure they are specially inventoried to include the serial number as required by law.
There are not many things we cannot move. Generally, we will not move anything corrosive, caustic, leaky, or radioactive. Please ask one of our reps about anything of specific concern.
Remove all loose personal items from the inside of your car and make sure that there is no more than 1/4 tank of fuel left in the tank.
On most long-distance moves, there is a delivery spread of a few days that is determined by distance and the size of your shipment. Usually, by the time your shipment is being loaded, we can typically narrow the delivery spread down. Please ask one of our reps since each shipment is unique.
We have a couple payment options. The vast majority of our customers choose to pay with a credit card. If you choose credit card, we require that the card is given prior to delivery to ensure that the card is authorized. The other way to pay for your move is with a bank cashier’s check. The cashier’s check can be given to the driver upon his arrival at destination. Please contact one of our reps to clarify whether the cashier’s check should be made payable to ProRelo or to Bekins prior to having the check made. If you want to pay with cash, please contact one of our reps.
Unless your job is not in Albuquerque, we typically arrive as early as 8am to about 9:30am. The reason for the spread is that we often need to fuel the trucks plus other variables like construction or traffic. You can always call us the morning of the move to get a more accurate arrival time. If your move is originating outside of Albuquerque, please ask one of our reps.
No, we leave that up to you. For your peace of mind, our employees are carefully selected, responsible individuals that have undergone drug tests and background checks. It is routine that our customers leave at times to handle tasks like errands or real estate-related appointments, but rest assured knowing we will continue to work with, or without, you present. As long as you are there are some point, we can get you moved with as little interaction as you want.
This depends upon your unique job and personal situation. We staff each job according to the workload and date commitments, so we will work with each customer on an individual basis. Please ask one of our reps if you have any specific concerns.
This also depends upon your unique job. We staff each job to ensure that we meet our date commitments at reasonable times. Please ask one of our reps if you have any specific concerns.
Tips are always welcome, but are entirely up to you and your moving experience. We are proud to pay our movers a liveable wage for their services.
Typically, no, because we give guaranteed prices ahead of time, unless you have specified a different agreement with us in advance.
Just email or call anytime before or during your move. We're happy to touch base regarding the transit of your belongings!
Unfortunately, with the high volume of moves, especially during peak season, this can happen with any moving company. It doesn’t change our commitment to customer service, though. The good news is that all but the smallest shipments will qualify for delay compensation through Bekins corporate office.
Absolutely! We will be happy to re-assemble anything we had to take apart.
It depends. In many destination cities, the answer is, yes, but each state is different and it's something we can't guarantee. If used box pickup is a specific concern of yours, please contact one of our reps and we will do our best to arrange this for you. If not, most cities have cardboard recycling programs.
